[{"data":1,"prerenderedAt":253},["ShallowReactive",2],{"content:\u002F2024\u002Fauto-payment":3,"surround:\u002F2024\u002Fauto-payment":241},{"id":4,"title":5,"body":6,"categories":210,"date":212,"description":213,"draft":214,"extension":215,"image":216,"meta":217,"navigation":219,"path":220,"permalink":221,"published":221,"readingTime":222,"recommend":221,"references":227,"seo":231,"sitemap":232,"stem":233,"tags":234,"type":238,"updated":239,"__hash__":240},"content\u002Fposts\u002F2024\u002Fauto-payment.md","遭遇APP乱象：老人的「钱袋子」开线了",{"type":7,"value":8,"toc":201},"minimark",[9,13,17,20,23,30,33,38,41,49,52,55,58,61,106,109,166,170,173,180,185,192],[10,11,12],"h2",{"id":12},"诱导自动扣款已成常态",[14,15,16],"p",{},"我曾经以一种开玩笑的口吻向朋友评价中文互联网：从某些方面讲，我们的发展是十分「超前」的——甭管什么类型的APP，清一色提供了短视频流、超前消费业务、摇一摇广告……不少「遥遥领先」的科技陆陆续续被国外平台学去，霍霍外国人去了——在全球化进程中，互联网公司们正在勇闯天涯，平等、不加歧视地从每一位用户身上攫取利益。",[14,18,19],{},"今天讲一个细分话题：家里老人被华为手机云空间诱导免密支付、自动扣款，「钱袋子」开了线了。",[14,21,22],{},"无巧不成书，在我写这篇文章的同日，央广网也发布了相关文章。",[24,25],"link-card",{"icon":26,"link":27,"title":28,":mirror":29},"https:\u002F\u002Fmmbiz.qpic.cn\u002Fmmbiz_png\u002FBcnwtg51vpWftdhUkP4Us7LPW5GoMLd13rMBXKJrNgLNFOYuicrBjBN9AyzWQd6Jm50V5WyiaBJVKlhgP4jm0F0w\u002F0","https:\u002F\u002Fmp.weixin.qq.com\u002Fs\u002FTVIAlq9cdcjmSaYRScYM_g","App自动续费 “进坑”容易“出坑”难！记者调查→","true",[14,31,32],{},"前一天，也有文章从自动扣费套路讲到「老年人在网络付费方面应受到特殊保护」。",[24,34],{"icon":35,"link":36,"title":37,":mirror":29},"https:\u002F\u002Fmmbiz.qpic.cn\u002Fmmbiz_png\u002FwlCrBZoK8HGKibibrZBXcyf4EUbmkg5AkycfXaQejfGHKHulE4OrfibRyPkdT0RKNgslI27ow6IJSQ7STtl443uqA\u002F0","https:\u002F\u002Fmp.weixin.qq.com\u002Fs\u002FeldcP5_iVAZH6TlF_4zD_A","看账单惊呆！父母“上瘾”，凌晨3点还在打钱，一个月消费数千元……",[10,39,40],{"id":40},"家中老人被华为宰了",[14,42,43,44,48],{},"回家看望老人，老人把手机和一沓银行流水单递了过来：老人发现中国银行微银行（微信提醒）每月30日都会扣款4.80元，共计14.22元，",[45,46,47],"strong",{},"扣款金额不多，但非常冒犯","。",[14,50,51],{},"老人专门去中行营业厅一趟，希望找出扣款原因。中行人员提供了纸质版的流水记录，只获悉是「华为支付」扣款。所以中行人员推荐老人去华为线下门店，找客服人员查看问题。",[14,53,54],{},"既然等到了家中的大学生回家，老人自然免去了跑一趟华为店的麻烦，查清「华为扣费链」的任务也交到了我手上。",[10,56,57],{"id":57},"开通容易取消难",[14,59,60],{},"这是我尝试取消华为手机云空间自动续费、免密支付的过程：",[62,63,64,77,88,103],"ul",{},[65,66,67,68,71,72],"li",{},"通过扣款方式「华为支付」找到华为钱包APP，发现从未使用过，但登录后发现开通了华为软件（华为应用免密支付服务）",[45,69,70],{},"免密支付","。\n",[62,73,74],{},[65,75,76],{},"「优先扣款方式」是一张中行卡，说明这张卡绑定了「华为支付」。",[65,78,79,80],{},"点击「关闭服务」按钮，弹出一个窗口，只有「取消关闭」按钮，不能直接关闭服务。\n",[62,81,82,85],{},[65,83,84],{},"弹窗里一段文本，需要点击文本段落里的「了解详情」链接，跳转到浏览器阅读所谓的「关闭方法」。",[65,86,87],{},"学习所谓的「关闭方法」得知：需要去其他系统 APP 内继续一番操作。",[65,89,90,91,94,95],{},"经过繁琐操作，终于找到了",[45,92,93],{},"自动续费","列表，发现有一份「华为云空间」的订阅。\n",[62,96,97,100],{},[65,98,99],{},"取消自动续费需要输入「华为支付」的登录密码，而不是六位数的支付密码。",[65,101,102],{},"老人很难记住这种软件的密码，只得重置密码，又是输入姓名身份证号，又是人脸识别做动作验证，才重新设置了密码。",[65,104,105],{},"取消华为手机的华为云空间自动续费、华为钱包的华为软件免密支付之后，我又为老人解绑了中行卡，这才算完成了取消流程。",[14,107,108],{},"经过操作，我发现这种APP乱象有多个不合理之处：",[62,110,111,127,140,153],{},[65,112,113,116],{},[45,114,115],{},"糊弄大师：诱导开通，提醒不明确",[62,117,118,121,124],{},[65,119,120],{},"大大的「免费」「0元」「试用」，进账额也大大地有",[65,122,123],{},"小小的协议说明看不清了，良心也小小的看不见了",[65,125,126],{},"多少年社会经验的老人家拿着放大镜一字一句看看不透，只有之前见到过这种扣费形式的网民才懂其中套路",[65,128,129,132],{},[45,130,131],{},"一触即发：开通流程过于容易",[62,133,134,137],{},[65,135,136],{},"只需要输入短信验证码，就打通了卡上资金到无良公司的渠道",[65,138,139],{},"自动获取名下银行卡信息，不用担心用户零钱钱包亏空，只需要关注卡上金额富余",[65,141,142,145],{},[45,143,144],{},"暗度陈仓：扣费过程隐蔽",[62,146,147,150],{},[65,148,149],{},"自动扣款、免密支付形成「1+1>2」的组合拳",[65,151,152],{},"每次扣费没有明确提醒，侵犯了用户的知情权",[65,154,155,158],{},[45,156,157],{},"步步为营：取消入口隐藏深，流程繁琐",[62,159,160,163],{},[65,161,162],{},"不能直接取消，需要跳转多个界面操作",[65,164,165],{},"取消时输入各种验证码、密码",[10,167,169],{"id":168},"屡见不鲜但有原则","屡见不鲜。但有原则。",[14,171,172],{},"没有人一直被坑，但一直有人被坑。诱导「自动扣费」、开通容易取消难屡见不鲜。",[14,174,175,176,179],{},"即使华为想趟这趟浑水，它也是‍",[45,177,178],{},"十分有「原则」","‍的：如果扣款时间超过了15日，或者是包月套餐，那么不予退款。例如这个黑猫投诉上的案例，消费者诉以真挚情感，华为诚恳道歉也要按「原则」办事——不予退款。",[24,181],{"icon":182,"link":183,"title":184},"https:\u002F\u002Fimg0.baidu.com\u002Fit\u002Fu=1939131275,3604285917&fm=253","https:\u002F\u002Ftousu.sina.com.cn\u002Fcomplaint\u002Fview\u002F17364703362\u002F","不知情情况下自动扣费，要求返还扣费",[14,186,187,188,191],{},"我在尝试退费的过程中也遇到了困难，",[45,189,190],{},"智能客服甚至把「云空间自动扣费退款」设置为了热门问题，真是揣着明白装糊涂啊","，最终由于不符合条件无法退款。阅读了上面这个投诉案例，看到了华为所坚持的「原则」，我更灰心了。最终放弃了无谓的挣扎，只能以一首打油诗结束本文了。",[193,194,198],"poetry",{"author":195,"footer":196,"title":197},"纸鹿","2024.7.7","打油诗一首",[14,199,200],{},"用户投诉积极响应，\n谈到退款无能为力。\n软件乱象一波又起，\n平台不谈情怀道义。",{"title":202,"searchDepth":203,"depth":203,"links":204},"",4,[205,207,208,209],{"id":12,"depth":206,"text":12},2,{"id":40,"depth":206,"text":40},{"id":57,"depth":206,"text":57},{"id":168,"depth":206,"text":169},[211],"杂谈","2024-07-07 19:52:56","继运营商扣费之后，家中老人又被华为宰了。扣款金额不多，但这无疑是对用户知情权利的践踏和侮辱。诱导自动扣款，开通容易取消难，是互联网APP们的丑恶常态。",false,"md","https:\u002F\u002Fassets.zhilu.cyou\u002Fcover3\u002Fauto-payment.jpg",{"slots":218},{},true,"\u002F2024\u002Fauto-payment",null,{"text":223,"minutes":224,"time":225,"words":226},"7 min read",6.685,401100,1337,[228],{"title":229,"link":230},"云空间套餐如何申请退款 | 华为官网","https:\u002F\u002Fconsumer.huawei.com\u002Fcn\u002Fsupport\u002Fcontent\u002Fzh-cn00838483\u002F",{"title":5,"description":213},{"loc":220},"posts\u002F2024\u002Fauto-payment",[235,236,237],"消费陷阱","自动扣费","手机应用","story","2024-07-13 11:46:43","s6Jkvz30qb3xIfhsMETIPUTYmtHrd4STR4rjc0ikAuM",[242,247],{"title":243,"path":244,"stem":245,"date":246,"type":238,"children":-1},"封面被 Linux QQ 官方用了，但是有一些小缺陷","\u002F2024\u002Fcover-copied","posts\u002F2024\u002Fcover-copied","2024-06-18 13:23:05",{"title":248,"path":249,"stem":250,"date":251,"type":252,"children":-1},"Windows 空间管理\u002F清理指南","\u002F2024\u002Fwindows-storage","posts\u002F2024\u002Fwindows-storage","2024-07-13 00:29:36","tech",1782091375575]